Calling 9-1-1

In most areas, including Northampton County, Pa., there is one emergency number to call: 9-1-1. The number connects callers to a central communjications center where they can request assistance.

What to say when you call 9-1-1

When the 9-1-1 operator answers, provide the following information:

  1. Your name
  2. Your address
  3. What your problem is
  4. The phone number you are calling from (they may have this automatically)

Remember to:

  1. Remain calm
  2. Speak clearly
  3. Remain on the line to answer the operator's questions


What if there's a fire in my home?

Do not use the house telephone to call. Stay low, get out of the house immediately and call from a neighbor's home, your cell phone or a pay phone. You can dial 9-1-1 from any phone

What is an emergency?

"An event or occurrence demanding immediate action; or any condition endangering or thought to be endangering life or property." That's from Police Communications Guide for Dispatchers.

When should you call 9-1-1?

  • If you witness or are the victim of a crime
  • You smell smoke or see a fire
  • You witness or are involved in a serious accident
  • There is an emergency illness or suspected poisoning
  • When a child, senior citizien or handicapped person is lost, confused, frightened or needs special assistance.
  • You are in a situation that is potentially dangerous and you are not sure who to call.